All Systems Operational

Sales Operational
Sales Central Operational
MyQuote Operational
Dash Operational
Service Operational
C360 Operational
Pega Marketing Operational
Partner Central Operational
PAS Operational
Rating Operational
DXP Operational
PASDoc Operational
PAS Vinlookup Operational
Billing Agent Operational
LivePerson Operational
Payment Operational
Payment Central Operational
PayPilot Operational
Payment Tool Operational
CPM Payment Tech Operational
HashiCorp Operational
Paymentus Operational
QCHub Operational
SuspenseHub Operational
BankingHub Operational
Fulfillment Operational
Kofax Operational
Fastlane Operational
DCM Operational
DCS Operational
PAM User Repository Operational
Premium Change Tool Operational
Claims Operational
CAS Operational
Customer Self Service Operational
MyPolicy Operational
Mobile MyPolicy Operational
QuickPay Operational
End User Digital Experience Operational
iPortal Operational
Amelia/IVR Operational
Admin Portal Operational
Corporate Website Operational
LenderHub Operational
My GPS Operational
Customer Data Hub Operational
CDH Operational
IPortal-CDH Operational
MyA/IVR-CDH Operational
Admin Portal-CDH Operational
MyGPS-CDH Operational
Corporate Website-CDH Operational
QuickPay-CDH Operational
Kofax-CDH Operational
Fastlane-CDH Operational
DCM-CDH Operational
MyPolicy-CDH Operational
Batch Operational
Automic Operational
Axway(https) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 9, 2026

Fastlane Service Degredation
Resolved - This incident has been resolved.
Oct 9, 01:33 MST
Investigating - Fastlane is experiencing a Service Degredation. Our team has been notified and is investigating.
Oct 9, 00:03 MST

Oct 8, 2026

Fastlane Service Degredation
Resolved - This incident has been resolved.
Oct 8, 23:33 MST
Investigating - Fastlane is experiencing a Service Degredation. Our team has been notified and is investigating.
Oct 8, 22:51 MST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

INC0380106 - Insurance Portal Search Issue Is Resolved
Resolved - The Insurance Portal search issue, which may prevent policy or customer name searches from returning results is now resolved.
Sep 28, 07:06 MST
Identified - We are aware that some agents are currently experiencing an issue with Insurance Portal search, which may prevent policy or customer name searches from returning results.

Action: If Insurance Portal search is not working, please use PAS as an alternative when possible.

No additional reporting or support tickets are needed at this time. Our teams are aware of the issue and actively working toward a resolution.
Sep 25, 11:07 MST

Sep 27, 2026

AWS firewall Upgrade - Services Impacte
Completed - The scheduled maintenance has been completed.
Sep 27, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 MST
Scheduled - CSAA Network Support team will conduct monthly maintenance on AWS Network on Sep 20, 2026. It is reasonable for customers are expected to be intermittent and short-lived rather than continuous throughout the maintenance period. Applications include PAS, CAS, DCS, Customer360,DCM, IVR,Insurance Portal / Admin Portal, MyPolicy Web,Mobile MyPolicy, QuickPay, MyQuote and LenderHub have impact during this specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Sep 18, 11:42 MST

Sep 26, 2026

No incidents reported.

Sep 25, 2026

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