CSAA Systems Availability

All Systems Operational

Sales Operational
Sales Central Operational
MyQuote Operational
Dash Operational
Service Operational
C360 Operational
Pega Marketing Operational
Partner Central Operational
PAS Operational
Rating Operational
DXP Operational
PASDoc Operational
PAS Vinlookup Operational
Billing Agent Operational
LivePerson Operational
Payment Operational
Payment Central Operational
PayPilot Operational
Payment Tool Operational
CPM Payment Tech Operational
HashiCorp Operational
Paymentus Operational
QCHub Operational
SuspenseHub Operational
BankingHub Operational
Fulfillment Operational
Kofax Operational
Fastlane Operational
DCM Operational
DCS Operational
PAM User Repository Operational
Premium Change Tool Operational
Claims Operational
CAS Operational
Customer Self Service Operational
MyPolicy Operational
Mobile MyPolicy Operational
QuickPay Operational
End User Digital Experience Operational
iPortal Operational
Amelia/IVR Operational
Admin Portal Operational
Corporate Website Operational
LenderHub Operational
My GPS Operational
Customer Data Hub Operational
CDH Operational
IPortal-CDH Operational
MyA/IVR-CDH Operational
Admin Portal-CDH Operational
MyGPS-CDH Operational
Corporate Website-CDH Operational
QuickPay-CDH Operational
Kofax-CDH Operational
Fastlane-CDH Operational
DCM-CDH Operational
MyPolicy-CDH Operational
Batch Operational
Automic Operational
Axway(https) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 15, 2026

Customer 360 & Sales Central Maintenance
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 MST
Scheduled - The Core Insurance Solutions & Systems – Product Engineering Support team will conduct maintenance on Customer 360 & Sales Central on 2026-08-14. It is reasonable for customers to expect losses of availability to Customer 360 & Sales Central within the specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Aug 13, 11:06 MST

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

DCM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:00 MST
Scheduled - The Digital Communication Management system (DCM) will be undergoing scheduled maintenance
Aug 10, 20:54 MST
INC0432903 - Insurance Portal is unavailable
Resolved - The issue impacting Insurance Portal has been resolved.
Aug 10, 11:59 MST
Investigating - Users are reporting error 500 when accessing Insurance Portal. Support teams are aware of the issue and are working towards a resolution.
Aug 10, 10:52 MST

Aug 9, 2026

Rating Service Degredation
Resolved - This incident has been resolved.
Aug 9, 15:23 MST
Investigating - Rating is experiencing a Service Degredation. Our team has been notified and is investigating.
Aug 8, 21:14 MST
PAS Service Degredation
Resolved - This incident has been resolved.
Aug 9, 15:23 MST
Investigating - PAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Aug 8, 21:05 MST
Quarterly Oracle Patching
Completed - The scheduled maintenance has been completed.
Aug 9, 00:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:30 MST
Scheduled - The online Policy Administration System (PAS) will be unavailable due to scheduled maintenance.
Jul 14, 13:38 MST

Aug 8, 2026

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Kofax Application Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 20:35 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:05 MST
Scheduled - The Kofax Application will be undergoing scheduled maintenance. There will be delays in emails sent to the Kofax mailboxes.
Aug 6, 19:03 MST

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

INC0430639 - Retrieve Membership Summary receiving error
Resolved - The issue impacting membership reports has been resolved.
Aug 1, 12:21 MST
Monitoring - Users are experiencing intermittent errors when ordering membership reports. Support has implemented a fix. It will take approximately 30min to propagate.
Aug 1, 11:45 MST
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