CSAA Systems Availability Status

INC0406347 - Document processing delays

Update - Document processing is performing as expected this morning. We are continuing to monitor the performance.
May 08, 2026 - 10:19 MST

Monitoring - Users have not been experiencing delays in document processing today. The vendor did increase processing power yesterday evening. Teams continue to work on identifying root cause.
May 07, 2026 - 15:23 MST

Update - Teams worked throughout the day to identify root cause. None has been identified thus far. There has been some slight improvement in document processing today. We are continuing to monitor performance and work on root cause.
May 06, 2026 - 15:45 MST

Investigating - Unfortunately, the rollback did not resolve the issue. Teams continue to work with the vendor on remediation.
May 05, 2026 - 13:36 MST

Update - We are still seeing document processing delays today. Support teams are prepping to roll back the vendor version upgrade into production in the next few hours.
May 05, 2026 - 09:52 MST

Update - We are continuing to see document processing delays this morning. Support teams are working with the vendor to assist with the issue.
May 04, 2026 - 11:03 MST

Identified - Users are seeing delays in document processing. Support teams continue to work on the issue. The queues are extremely backed up. Please do not resubmit documents that appear delayed.
May 01, 2026 - 14:01 MST

Investigating - Document queues have cleared and document processing has returned to normal.
May 01, 2026 - 10:51 MST

Sales Operational

Sales Central Operational

MyQuote Operational

Dash Operational

Service Operational

C360 Operational

Pega Marketing Operational

Partner Central Operational

PAS Operational

Rating Operational

DXP Operational

PASDoc Operational

PAS Vinlookup Operational

Billing Agent Operational

LivePerson Operational

Payment Operational

Payment Central Operational

PayPilot Operational

Payment Tool Operational

CPM Payment Tech Operational

HashiCorp Operational

Paymentus Operational

QCHub Operational

SuspenseHub Operational

BankingHub Operational

Fulfillment Degraded Performance

Kofax Operational

Fastlane Operational

DCM Operational

DCS Degraded Performance

PAM User Repository Operational

Premium Change Tool Operational

Claims Operational

CAS Operational

Customer Self Service Operational

MyPolicy Operational

Mobile MyPolicy Operational

QuickPay Operational

End User Digital Experience Operational

iPortal Operational

Amelia/IVR Operational

Admin Portal Operational

Corporate Website Operational

LenderHub Operational

My GPS Operational

Customer Data Hub Operational

CDH Operational

IPortal-CDH Operational

MyA/IVR-CDH Operational

Admin Portal-CDH Operational

MyGPS-CDH Operational

Corporate Website-CDH Operational

QuickPay-CDH Operational

Kofax-CDH Operational

Fastlane-CDH Operational

DCM-CDH Operational

MyPolicy-CDH Operational

Batch Operational

Automic Operational

Axway(https) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2026

Unresolved incident: INC0406347 - Document processing delays.

May 7, 2026

May 6, 2026

May 5, 2026

May 4, 2026

Fastlane Service Degredation

Resolved - This incident has been resolved.
May 4, 01:43 MST

Investigating - Fastlane is experiencing a Service Degredation. Our team has been notified and is investigating.
May 4, 01:32 MST

Fastlane Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 01:15 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:15 MST

Scheduled - The Fastlane application will be unavailable, and users will notice delays while retrieving, searching, archiving, and uploading documents.
May 3, 21:12 MST

May 3, 2026

May 2, 2026

No incidents reported.

May 1, 2026

INC0405113 - Document processing delays - Resolved

Resolved - Document queues have cleared and document processing has returned to normal.
May 1, 07:10 MST

Monitoring - Users are seeing delays in document processing. There is a backup in the document queues. Please do not resubmit documents that appear delayed. Support is working on clearing out the queues.
Apr 30, 11:42 MST

Apr 30, 2026

Apr 29, 2026

No incidents reported.

Apr 28, 2026

C360 Service Degredation

Resolved - This incident has been resolved.
Apr 28, 21:13 MST

Investigating - C360 is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 28, 20:23 MST

Apr 27, 2026

INC0405061 - MyPolicy not found error after generating OKTA code - Resolved

Resolved - The issue impacting Mypolicy has been resolved.
Apr 27, 09:02 MST

Investigating - Insureds are receiving an error when accessing MyPolicy web. Support teams are aware and working towards a resolution.
Apr 27, 08:07 MST

Apr 26, 2026

DCM Service Degredation

Resolved - This incident has been resolved.
Apr 26, 23:21 MST

Investigating - DCM is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 26, 22:42 MST

DCM Service Degredation

Resolved - This incident has been resolved.
Apr 26, 04:42 MST

Investigating - DCM is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 26, 04:35 MST

Doc Management 26.04.03 Release

Completed - The scheduled maintenance has been completed.
Apr 26, 00:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 MST

Scheduled - Document Services Systems will be undergoing scheduled maintenance. During this period users may experience intermittent errors and delays while creating, retrieving or searching documents.
Apr 24, 10:49 MST

Apr 25, 2026

Billing Agent Service Degredation

Resolved - This incident has been resolved.
Apr 25, 23:48 MST

Investigating - Billing Agent is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 23:41 MST

Admin Portal Service Degredation

Resolved - This incident has been resolved.
Apr 25, 23:07 MST

Investigating - Admin Portal is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 20:37 MST

INC0404807 - MCC - C360, Payment, and New Relic experiencing failures

Resolved - The issue impacting payments has been resolved.
Apr 25, 07:33 MST

Investigating - Users are experiencing errors when processing payments in PAS, MyPolicy, Mobile MyPolicy and IVR.
Apr 25, 06:09 MST

Billing Agent Service Degredation

Resolved - This incident has been resolved.
Apr 25, 06:26 MST

Investigating - Billing Agent is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 05:58 MST

CAS Service Degredation

Resolved - This incident has been resolved.
Apr 25, 06:09 MST

Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 05:02 MST

MyA/IVR Service Degredation

Resolved - This incident has been resolved.
Apr 25, 06:02 MST

Investigating - MyA/IVR is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 05:09 MST

QCHub Service Degredation

Resolved - This incident has been resolved.
Apr 25, 05:55 MST

Investigating - QCHub is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 04:43 MST

CAS Service Degredation

Resolved - This incident has been resolved.
Apr 25, 04:30 MST

Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 25, 04:25 MST

Apr 24, 2026

Marketing Service Degredation

Resolved - This incident has been resolved.
Apr 24, 09:18 MST

Investigating - Marketing is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 08:38 MST

INC0404459 - Various Apps - Intermittent performance issues

Resolved - The issues impacting application performance have been resolved.
Apr 24, 04:11 MST

Investigating - Users are currently experiencing issues searching in C360 and processing payments. Support teams are aware and working towards resolution.
Apr 24, 03:01 MST

Billing Agent Service Degredation

Resolved - This incident has been resolved.
Apr 24, 04:04 MST

Investigating - Billing Agent is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 03:10 MST

QCHub Service Degredation

Resolved - This incident has been resolved.
Apr 24, 03:25 MST

Investigating - QCHub is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:58 MST

MyA/IVR Service Degredation

Resolved - This incident has been resolved.
Apr 24, 03:02 MST

Investigating - MyA/IVR is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:46 MST

Payment Central Back Office Service Degredation

Resolved - This incident has been resolved.
Apr 24, 03:01 MST

Investigating - Payment Central Back Office is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:55 MST

Dash Service Degredation

Resolved - This incident has been resolved.
Apr 24, 02:48 MST

Investigating - Dash is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:21 MST

CAS Service Degredation

Resolved - This incident has been resolved.
Apr 24, 02:20 MST

Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:14 MST

Payment Central Back Office Service Degredation

Resolved - This incident has been resolved.
Apr 24, 02:20 MST

Investigating - Payment Central Back Office is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 02:05 MST

MyA/IVR Service Degredation

Resolved - This incident has been resolved.
Apr 24, 02:02 MST

Investigating - MyA/IVR is experiencing a Service Degredation. Our team has been notified and is investigating.
Apr 24, 01:56 MST