AWS firewall Upgrade - Services Impacte
Scheduled Maintenance
Report for CSAA Systems Availability
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
CSAA Network Support team will conduct monthly maintenance on AWS Network on Sep 20, 2026. It is reasonable for customers are expected to be intermittent and short-lived rather than continuous throughout the maintenance period. Applications include PAS, CAS, DCS, Customer360,DCM, IVR,Insurance Portal / Admin Portal, MyPolicy Web,Mobile MyPolicy, QuickPay, MyQuote and LenderHub have impact during this specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
This scheduled maintenance affected: Customer Data Hub (CDH, IPortal-CDH, MyA/IVR-CDH, Admin Portal-CDH, MyGPS-CDH, Corporate Website-CDH, QuickPay-CDH, Kofax-CDH, Fastlane-CDH, DCM-CDH, MyPolicy-CDH), Claims (CAS), Fulfillment (Kofax, Fastlane, DCM, DCS, PAM User Repository, Premium Change Tool), End User Digital Experience (iPortal, Amelia/IVR, Admin Portal, Corporate Website, LenderHub, My GPS), Service (C360, Pega Marketing, Partner Central, PAS, Rating, DXP, PASDoc, PAS Vinlookup, Billing Agent, LivePerson), Sales (Sales Central, MyQuote, Dash), and Customer Self Service (MyPolicy, Mobile MyPolicy, QuickPay).