CSAA Systems Availability Status

All Systems Operational

Lead Management Operational

C360 Operational

Sales Central Operational

Pega Marketing Operational

Partner Central Operational

Quote & Bind Operational

PAS Operational

MyQuote Operational

Rating Operational

DXP Operational

PASDoc Operational

PAS Vinlookup Operational

Dash Operational

Billing Agent Operational

Payment Operational

Payment Central Operational

PayPilot Operational

Payment Tool Operational

CPM Payment Tech Operational

HashiCorp Operational

QCHub Operational

SuspenseHub Operational

BankingHub Operational

Fulfillment Operational

Kofax Operational

Fastlane Operational

DCM Operational

DCS Operational

Claims Operational

CAS Operational

Customer Self Service Operational

MyPolicy Operational

Mobile MyPolicy Operational

QuickPay Operational

End User Digital Experience Operational

iPortal Operational

Amelia/IVR Operational

Admin Portal Operational

Corporate Website Operational

LenderHub Operational

Customer Data Hub Operational

CDH Operational

IPortal-CDH Operational

MyA/IVR-CDH Operational

Admin Portal-CDH Operational

MyGPS-CDH Operational

Corporate Website-CDH Operational

QuickPay-CDH Operational

Kofax-CDH Operational

Fastlane-CDH Operational

DCM-CDH Operational

MyPolicy-CDH Operational

Batch Operational

Automic Operational

Axway(https) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CSAA Systems Availability Page Maintenance Jan 8, 2025 10:30-11:00 MST

The CSAA SRE DI Platform Support team will conduct maintenance on the CSAA Systems Availability Page on January 08, 2025. While we do not anticipate significant disruptions, users may experience brief connectivity interruptions during this time.
If you encounter any availability issues after the maintenance window has concluded, don't hesitate to contact the IT Service Desk at 877-554-2911.
Posted on Jan 06, 2025 - 12:02 MST

IVR/Amelia Production deployment - 2025.01.01 Release Jan 8, 2025 21:00 - Jan 9, 2025 11:00 MST

The CSAA SRE DI Platform Support team will conduct maintenance on the IVR/Amelia system on January 08, 2025. While we do not anticipate significant disruptions, users may experience brief connectivity interruptions during this time.
If you encounter any availability issues after the maintenance window has concluded, don't hesitate to contact the IT Service Desk at 877-554-2911.
Posted on Jan 06, 2025 - 09:53 MST

Customer360, Sales Central and Partner Central Production Release - 2025.01.10 Jan 10, 2025 21:00 - Jan 11, 2025 11:00 MST

The CSAA SRE DI Platform Support team will conduct monthly maintenance on the Customer360, Sales Central, and Partner Central applications on January 10, 2025. Customers can reasonably expect application availability losses within the specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, don't hesitate to contact the IT Service Desk at 877-554-2911.
Posted on Jan 06, 2025 - 09:57 MST

Upgrade Vault Binary to 1.17.5+ent in Hashi Corp Vault PROD clusters Jan 12, 2025 23:30 - Jan 13, 2025 01:30 MST

The CSAA SRE DI Platform Support team will conduct maintenance on the Payment Central on January 12, 2025. Customers should reasonably expect availability losses to Payment Central within the specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, don't hesitate to contact the IT Service Desk at 877-554-2911.
Posted on Jan 06, 2025 - 11:59 MST

Past Incidents

Jan 6, 2025

No incidents reported today.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

Corporate Website Major Outage

Resolved - This incident has been resolved.
Jan 4, 12:13 MST

Investigating - Corporate Website is experiencing a Major Outage. Our team has been notified and is investigating.
Jan 4, 11:02 MST

Corporate Website Major Outage

Resolved - This incident has been resolved.
Jan 4, 10:13 MST

Investigating - Corporate Website is experiencing a Major Outage. Our team has been notified and is investigating.
Jan 4, 08:47 MST

Corporate Website Minor Outage

Resolved - This incident has been resolved.
Jan 4, 08:28 MST

Update - We are continuing to investigate this issue.
Jan 4, 08:17 MST

Update - We are continuing to investigate this issue.
Jan 4, 08:16 MST

Investigating - Corporate Website is experiencing a Major Outage. Our team has been notified and is investigating.
Jan 4, 07:31 MST

Corporate Website Major Outage

Resolved - This incident has been resolved.
Jan 4, 00:27 MST

Investigating - Corporate Website is experiencing a Major Outage. Our team has been notified and is investigating.
Jan 3, 23:46 MST

Jan 3, 2025

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.

Dec 29, 2024

No incidents reported.

Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

Dec 26, 2024

PAS 24.11.03 Patch

Completed - The scheduled maintenance has been completed.
Dec 26, 14:27 MST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 26, 14:01 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 14:00 MST

Scheduled - The CSAA SRE Digital Immunity team will conduct maintenance on the PAS system on December 26, 2024. While we do not anticipate significant disruptions, users may experience brief connectivity interruptions during this time.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Dec 26, 09:17 MST

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024

No incidents reported.