CSAA Systems Availability

All Systems Operational

Sales Operational
Sales Central Operational
MyQuote Operational
Dash Operational
Service Operational
C360 Operational
Pega Marketing Operational
Partner Central Operational
PAS Operational
Rating Operational
DXP Operational
PASDoc Operational
PAS Vinlookup Operational
Billing Agent Operational
LivePerson Operational
Payment Operational
Payment Central Operational
PayPilot Operational
Payment Tool Operational
CPM Payment Tech Operational
HashiCorp Operational
Paymentus Operational
QCHub Operational
SuspenseHub Operational
BankingHub Operational
Fulfillment Operational
Kofax Operational
Fastlane Operational
DCM Operational
DCS Operational
PAM User Repository Operational
Premium Change Tool Operational
Claims Operational
CAS Operational
Customer Self Service Operational
MyPolicy Operational
Mobile MyPolicy Operational
QuickPay Operational
End User Digital Experience Operational
iPortal Operational
Amelia/IVR Operational
Admin Portal Operational
Corporate Website Operational
LenderHub Operational
My GPS Operational
Customer Data Hub Operational
CDH Operational
IPortal-CDH Operational
MyA/IVR-CDH Operational
Admin Portal-CDH Operational
MyGPS-CDH Operational
Corporate Website-CDH Operational
QuickPay-CDH Operational
Kofax-CDH Operational
Fastlane-CDH Operational
DCM-CDH Operational
MyPolicy-CDH Operational
Batch Operational
Automic Operational
Axway(https) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 26, 2025

No incidents reported today.

Dec 25, 2025

No incidents reported.

Dec 24, 2025
C360 Service Degredation
Resolved - This incident has been resolved.
Dec 24, 14:43 MST
Investigating - C360 is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 13:53 MST
Marketing Service Degredation
Resolved - This incident has been resolved.
Dec 24, 14:28 MST
Investigating - Marketing is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 12:41 MST
INC0370716 - Multiple applications not loading giving errors issue resolved
Resolved - Applications recovered
Dec 24, 14:22 MST
Identified - Support found that a storage device lost power causing physical servers attached to that storage device to fail. Teams are working on recovering the impacted servers. PAS is back up that this time, other applications are in progress.
Dec 24, 13:57 MST
Investigating - Users are currently unable to create documents, access PAS, 360 and Payment Central. Support teams are working to find root cause.
Dec 24, 13:50 MST
Kofax Service Degredation
Resolved - This incident has been resolved.
Dec 24, 13:55 MST
Investigating - Kofax is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 13:48 MST
Kofax Service Degredation
Resolved - This incident has been resolved.
Dec 24, 13:15 MST
Investigating - Kofax is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 12:37 MST
C360 Service Degredation
Resolved - This incident has been resolved.
Dec 24, 12:43 MST
Investigating - C360 is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 12:36 MST
Billing Agent Service Degredation
Resolved - This incident has been resolved.
Dec 24, 12:42 MST
Investigating - Billing Agent is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 12:34 MST
Payment Central Back Office Service Degredation
Resolved - This incident has been resolved.
Dec 24, 12:40 MST
Investigating - Payment Central Back Office is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 24, 12:32 MST
INC0370568 - Production servers are unavailable impacting applications
Resolved - The issue impacting applications has now been resolved.
Dec 24, 01:05 MST
Investigating - Multiple applications are currently unavailable including: PAS, DCS and Fastlane.
Dec 24, 00:59 MST
Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025
Claims Administration System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 21, 22:55 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 22:00 MST
Scheduled - The CSAA CISS PL Engineer and Support team will conduct monthly maintenance on the Claims Administration System on December 21 st, 2025. It is reasonable for customers to expect losses of availability to the Claims Administration System within the specified maintenance window. During this time, please refrain from accessing the system or making any changes, as we will be performing administrative data updates in the CAS application.If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Dec 20, 18:16 MST
CAS Service Degredation
Resolved - This incident has been resolved.
Dec 21, 22:49 MST
Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 21, 22:39 MST
CAS - Guidewire Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Dec 21, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 23:00 MST
Scheduled - The Guidewire Vendor Support team will conduct monthly maintenance on the Claims Administration System on 12/20/2025. While we do not anticipate significant disruptions, users may experience brief connectivity interruptions during this time. If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Dec 20, 18:15 MST
CAS Service Degredation
Resolved - This incident has been resolved.
Dec 21, 02:19 MST
Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 20, 23:39 MST
Dec 20, 2025
Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
CAS Service Degredation
Resolved - This incident has been resolved.
Dec 16, 03:50 MST
Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 16, 03:29 MST
Dec 15, 2025
Claims Administration System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:00 MST
Scheduled - The CSAA CISS PL Engineer and Support team will conduct monthly maintenance on the Claims Administration System on December 14th, 2025. It is reasonable for customers to expect losses of availability to the Claims Administration System within the specified maintenance window. During this time, please refrain from accessing the system or making any changes, as we will be performing administrative data updates in the CAS application.If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Dec 11, 11:22 MST
Dec 14, 2025
DCM Service Degredation
Resolved - This incident has been resolved.
Dec 14, 23:51 MST
Investigating - DCM is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 14, 23:30 MST
CAS Service Degredation
Resolved - This incident has been resolved.
Dec 14, 22:49 MST
Investigating - CAS is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 14, 22:39 MST
Marketing Service Degredation
Resolved - This incident has been resolved.
Dec 14, 21:28 MST
Investigating - Marketing is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 14, 21:18 MST
Payment Systems Maintenance
Completed - The scheduled maintenance has been completed.
Dec 14, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 01:00 MST
Scheduled - The CSAA SRE DI Platform Support team will conduct monthly maintenance on Payment Processing on 12/14 It is reasonable for customers to expect losses of availability to Payment Processing within the specified maintenance window.
If you encounter any availability issues after the maintenance window has concluded, please contact the IT Service Desk at 877-554-2911.
Dec 14, 00:59 MST
Document Management Release (DCS)
Completed - The scheduled maintenance has been completed.
Dec 14, 00:00 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 13, 20:20 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 19:00 MST
Scheduled - Document Managment Application (DCS) will be undergoing scheduled maintenance. During outage users may experience delays in document creation and archival.
Dec 5, 09:05 MST
Dec 13, 2025
Axway(https) Service Degredation
Resolved - This incident has been resolved.
Dec 13, 22:28 MST
Investigating - Axway(https) is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 13, 22:18 MST
Corporate Website Service Degredation
Resolved - This incident has been resolved.
Dec 13, 22:15 MST
Investigating - Corporate Website is experiencing a Service Degredation. Our team has been notified and is investigating.
Dec 13, 22:00 MST
Dec 12, 2025

No incidents reported.

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